AI business systems consulting
AI is useful when it is grounded in your own approved material, evaluated against real examples, and gated so it cannot act unilaterally. Ungrounded AI writing confident nonsense to your customers is a liability, not leverage.
- Grounding
- Your approved content only
- Evaluation
- Scored against real cases
- Boundaries
- No autonomous outbound
- Escalation
- Human handoff always available
Where AI earns its place
Drafting from approved source material, triaging inbound enquiries, summarising research with citations, monitoring for changes worth a human's attention, and preparing decision briefs.
- Drafting with citations
- Enquiry triage and routing
- Research summarisation
- Change monitoring and alerts
Where it does not
Financial, legal, tax and medical advice; pricing decisions; contracts; anything sent to a customer without review. Those stay human, with AI limited to preparation.
How an engagement actually runs
Every engagement follows the same four steps, in the same order. We do not start building before the architecture is agreed, and we do not agree architecture before we have seen the evidence.
- Diagnose — a Business X-Ray of what is publicly observable, plus your own numbers where you have them
- Architect — a written current-state and target-state map, with the sequence and effort behind each step
- Build — implemented in priority order, with each phase usable before the next begins
- Measure — tracking, dashboards and a review rhythm so decisions come from evidence
What we will not tell you
We will not promise a ranking, a lead volume, a conversion rate or a revenue figure. Anyone who does is guessing. What we will do is show you the arithmetic behind any projection, label what is measured versus estimated, and tell you plainly when something is unknown.
Common questions
- Will an assistant make things up about our business?
- The mitigation is grounding plus refusal: the assistant answers from approved material and says it does not know otherwise, then offers a human.
- Do you evaluate quality or just ship it?
- Every assistant we build has an evaluation set of real questions and is scored before and after changes.