Privacy Policy

Capstone Metals (“Capstone Metals,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Capstone Metals collects, uses, discloses, retains, and protects information when you visit https://capstonemetals.com, purchase or sell precious metals, request information, communicate with us, or otherwise interact with our products and services.

This Privacy Policy applies to information collected through our website, online forms, customer accounts, telephone communications, email, text messages, transactions, and other interactions with Capstone Metals.

By accessing or using our Website or Services, you acknowledge the practices described in this Privacy Policy.

Capstone Metals operates an online precious-metals business that may offer precious-metal products for purchase and may purchase precious metals from customers.

Because precious-metals transactions can involve financial transactions, valuable property, shipping, identity verification, fraud prevention, and legal or regulatory recordkeeping, we may collect and retain certain information that is reasonably necessary to conduct these activities.

The information we collect depends on how you interact with Capstone Metals.

We may collect:

• Name and contact information.

• Mailing, billing, and shipping addresses.

Email address.

Telephone or mobile number.

Account and login information.

Order and transaction information.

Information about precious metals purchased or sold.

Quantity, type, and value of precious metals involved in a transaction.

Payment and billing information.

Shipping and delivery information.

Information used to verify identity.

Government-issued identification information when reasonably necessary.

Information relating to fraud prevention and transaction security.

Communications with Capstone Metals.

Internet, device, and website usage information.

Information provided through cookies and similar technologies.

Information received from service providers and other third parties.

We collect personal information only for purposes reasonably necessary and proportionate to operate our business, provide our products and services, protect our customers and Company, and comply with applicable law.

We may collect information you provide when you:

• Create an account.

• Place an order.

• Purchase precious metals.

• Sell precious metals to Capstone Metals.

• Request a price or quote.

• Request information about a product or service.

• Complete a contact form.

Contact customer service.

Communicate with us by telephone, email, text message, or other electronic means.

Subscribe to marketing communications.

Participate in a promotion, survey, or other activity.

Report a problem with our Website.

Provide information for identity verification.

Provide information necessary to complete a transaction.

We may retain records of communications between you and Capstone Metals, including emails, telephone numbers, messages, and other information contained in those communications.

Capstone Metals may collect information relating to purchases and sales of precious metals.

This information may include:

• Type of precious metal.

• Product description.

• Quantity.

• Purchase or sale price.

• Transaction date.

• Order number.

• Payment information.

• Shipping information.

• Delivery information.

• Customer communications.

• Information necessary to verify the identity of a customer or transaction.

We may use this information to process transactions, fulfill orders, maintain transaction records, prevent fraud, resolve disputes, and comply with applicable legal or regulatory obligations.

Capstone Metals may delay, decline, restrict, or cancel a transaction when reasonably necessary to verify information, prevent fraud, address security concerns, comply with applicable law, or protect Capstone Metals or its customers.

Depending on the nature or value of a transaction, payment method, risk factors, applicable law, or our fraud-prevention procedures, Capstone Metals may request information necessary to verify your identity.

This information may include:

• Full legal name.

• Date of birth.

• Residential or mailing address.

• Government-issued identification.

• Information contained on an identification document.

• Information necessary to verify an address.

• Information necessary to confirm ownership or authorization.

• Information obtained through third-party identity-verification services.

We use identity-verification information only for legitimate business purposes, including transaction verification, fraud prevention, security, and compliance with applicable law.

Precious-metals transactions may present increased risks of fraud, identity theft, payment fraud, account takeover, and unauthorized transactions.

We may use personal and transaction information to:

• Detect and prevent fraudulent transactions.

• Verify customer identity.

• Verify payment methods.

• Verify billing and shipping information.

• Detect suspicious or unusual activity.

• Protect customer accounts.

• Investigate suspected fraud.

• Protect our Website and systems.

• Protect customers, employees, and business partners.

• Work with payment processors, financial institutions, fraud-prevention providers, and appropriate authorities.

We may use third-party fraud-prevention and identity-verification services for these purposes.

Capstone Metals may use third-party payment processors to process payments.

Depending on the payment method, payment information may be provided directly to the applicable payment processor.

Capstone Metals may receive information such as:

• Payment status.

• Transaction confirmation.

• Payment method.

• Billing information.

• Transaction identifiers.

• Limited payment-card information, such as the last four digits, where provided by the payment processor.

Where payment-card information is processed directly by a third-party payment processor, Capstone Metals does not intend to store complete payment-card numbers or security codes on its own systems.

Third-party payment processors operate under their own privacy policies and terms.

To fulfill orders, Capstone Metals may provide necessary information to shipping carriers, fulfillment providers, logistics companies, insurance providers, and other service providers.

Information may include:

• Customer name.

• Shipping address.

Telephone number.

Email address.

Order information.

Delivery instructions.

We may collect tracking numbers, delivery confirmations, and related shipping information.

When you visit our Website, we may automatically collect certain information about your device and interaction with our Website.

This may include:

• IP address.

• Browser type.

• Operating system.

• Device type.

• Device identifiers.

• Approximate geographic location.

• Pages visited.

• Links clicked.

• Search terms.

• Referring and exit pages.

• Date and time of Website visits.

• Website interaction information.

We may use this information to operate, secure, analyze, and improve our Website.

Capstone Metals may use cookies, pixels, web beacons, local storage, analytics technologies, and similar technologies.

These technologies may be used to:

• Operate our Website.

• Maintain shopping sessions.

• Remember preferences.

• Improve Website functionality.

• Understand Website usage.

• Analyze Website traffic.

• Detect security issues.

• Measure advertising performance.

• Support marketing activities.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect the functionality of portions of our Website.

Capstone Metals may use third-party analytics, advertising, and marketing services.

Depending on the services actually used on our Website, these providers may collect information about your interactions with our Website through cookies, pixels, or similar technologies.

These services may be used to:

• Measure Website traffic.

• Analyze Website performance.

• Measure advertising effectiveness.

• Improve marketing campaigns.

• Create or measure advertising audiences.

• Display advertisements to individuals who have previously interacted with our Website.

Third-party providers may use information according to their own privacy policies.

Capstone Metals will update this Privacy Policy when necessary to accurately describe material changes in the third-party services we use.

Capstone Metals may use personal information for the following purposes:

• Processing purchases and sales of precious metals.

• Providing products and services.

• Processing payments.

• Fulfilling and shipping orders.

• Providing customer service.

• Responding to inquiries.

• Verifying customer identity.

• Preventing fraud.

• Detecting suspicious activity.

• Protecting customer accounts.

• Maintaining transaction records.

• Complying with applicable laws and regulations.

• Resolving disputes.

• Enforcing agreements.

• Operating and improving our Website.

• Performing analytics and research.

• Communicating about transactions and services.

• Sending marketing communications where permitted.

• Managing customer relationships.

• Protecting the rights, property, and safety of Capstone Metals and others.

• Performing purposes disclosed at the time information is collected.

• Performing purposes with your consent.

Capstone Metals may send promotional communications by email, telephone, text message, or other permitted methods.

You may opt out of promotional emails by using the unsubscribe mechanism included in the email or by contacting:

• info@capstonemetals.com

If Capstone Metals sends marketing text messages, you may opt out using the instructions provided in the applicable message.

Opting out of marketing communications does not prevent Capstone Metals from sending transactional, administrative, security, or other communications necessary to complete or manage a transaction or account.

Capstone Metals may disclose personal information to third parties when reasonably necessary to operate our business and provide our products and services.

These parties may include:

• Payment processors.

• Banks and financial institutions.

• Shipping and delivery providers.

• Identity-verification providers.

• Fraud-prevention providers.

• Website hosting providers.

• Technology providers.

• Customer-service providers.

• Analytics providers.

• Marketing and advertising providers.

• Professional advisors.

• Attorneys.

• Accountants.

• Consultants.

• Insurance providers.

• Business partners.

• Government agencies and regulators.

• Law enforcement agencies.

• Courts and other legal authorities.

• Companies involved in a merger, acquisition, financing, restructuring, sale, or other business transaction.

We may also disclose information:

When you direct us to do so.

With your consent.

When required by law.

To enforce our agreements.

To protect the rights, property, or safety of Capstone Metals, customers, employees, or others.

To detect, investigate, or prevent fraud or other unlawful activity.

If Capstone Metals is subject to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), California residents may have additional rights concerning their personal information.

The CCPA requires covered businesses to provide information about categories of personal information collected, sources, purposes, disclosures, and applicable sale or sharing practices.

The following table describes the categories of personal information Capstone Metals may collect and the purposes for which those categories may be used.

This table should be reviewed and updated periodically to reflect Capstone Metals’ actual data practices during the preceding 12 months.

Name, alias, postal address, email address, telephone number, online identifier, IP address, account information

Account management, orders, shipping, customer service, fraud prevention, security, communications

Payment processors, shipping providers, technology providers, customer-service providers, fraud-prevention providers

Information such as name, address, telephone number, identification information, and other information described in California customer-records laws

Customer verification, transactions, customer service, fraud prevention, legal compliance

Identity-verification providers, service providers, financial institutions, government authorities where required

Products purchased or sold, transaction history, order information, purchase or sale amounts, preferences

Processing purchases and sales, order fulfillment, customer service, transaction records, analytics

Payment processors, shipping providers, service providers, business partners

Biometric information only if specifically collected for identity verification or security purposes

IP address, browsing history, search activity, pages viewed, links clicked, interactions with our Website

Website operation, analytics, security, advertising, Website improvement

Hosting providers, analytics providers, advertising providers, technology providers

Approximate location derived from IP address or similar information

Security, fraud prevention, Website functionality, analytics

Audio recordings of customer-service calls or other recordings, where applicable

Customer service, quality assurance, security, training, dispute resolution

Information voluntarily provided when communicating with us or applying for employment, if applicable

Business administration, recruitment, employment administration

Education information voluntarily provided to us, if applicable

Preferences or characteristics inferred from interactions with our Website or transactions

Government-issued identification information, precise geolocation if collected, account credentials, or other information that qualifies as sensitive personal information under applicable law

Identity verification, fraud prevention, security, transaction processing, legal compliance

Identity-verification providers, fraud-prevention providers, service providers, government authorities where required

Important: Capstone Metals should update this table if its actual collection or disclosure practices differ from the categories described above.

Capstone Metals may collect personal information from the following categories of sources:

• Directly from customers and Website visitors.

• From customer accounts and transaction forms.

• From communications with Capstone Metals.

• Automatically from devices and Website interactions.

• From cookies and similar technologies.

• From payment processors.

• From shipping and logistics providers.

• From identity-verification providers.

• From fraud-prevention providers.

• From analytics and advertising providers.

• From financial institutions.

• From publicly available sources.

• From other third parties where permitted by law.

Capstone Metals does not intend to sell personal information for monetary consideration.

However, certain advertising or analytics activities may constitute “sharing” of personal information under California law even when money is not exchanged.

As of the Effective Date of this Privacy Policy, Capstone Metals does not represent that it sells or shares personal information unless and until its actual business practices constitute a sale or sharing under applicable California law.

If Capstone Metals engages in a sale or sharing of personal information, this Privacy Policy will be updated to identify:

The categories of personal information sold or shared.

The categories of third parties receiving the information.

The business or commercial purposes for the sale or sharing.

The applicable consumer opt-out rights.

California law requires covered businesses that sell or share personal information to provide consumers with appropriate opt-out mechanisms.

Subject to applicable exceptions and limitations, California residents may have the following rights:

• Right to Know

You may have the right to request information about:

The categories of personal information collected.

The categories of sources.

The purposes for collecting or using personal information.

The categories of third parties to whom personal information is disclosed.

Specific pieces of personal information collected about you.

You may have the right to request deletion of personal information collected from you, subject to exceptions provided by law.

You may have the right to request correction of inaccurate personal information.

You may have the right to opt out of the sale or sharing of personal information, as those terms are defined by California law.

Right to Limit Use and Disclosure of Sensitive Personal Information

In certain circumstances, you may have the right to limit the use and disclosure of sensitive personal information.

Capstone Metals will not discriminate against you for exercising rights provided by applicable California privacy law.

Where required by California law, Capstone Metals will recognize qualifying opt-out preference signals, including Global Privacy Control (“GPC”), as a request to opt out of the sale or sharing of personal information.

California currently requires covered businesses subject to sale/sharing opt-out requirements to honor qualifying opt-out preference signals and provide an appropriate method for consumers to exercise those rights.

Certain information collected by Capstone Metals may qualify as sensitive personal information under California law.

This may include information used to verify identity or other information that falls within the statutory definition of sensitive personal information.

Capstone Metals uses sensitive personal information only for purposes permitted by applicable law, including:

• Identity verification.

• Fraud prevention.

• Security.

• Transaction processing.

• Compliance with legal obligations.

• Other purposes reasonably necessary to provide requested services.

California residents may submit privacy requests by contacting:

Capstone MetalsEmail: info@capstonemetals.com

Privacy requests may include:

• Request to Know.

• Request to Delete.

• Request to Correct.

• Request to Opt Out of Sale or Sharing.

• Request to Limit Use or Disclosure of Sensitive Personal Information.

Capstone Metals may require reasonable verification of your identity before completing certain requests.

We will not request more information than reasonably necessary to verify your identity for the particular request.

California law generally requires covered businesses to provide designated methods for submitting certain privacy requests. Businesses that operate exclusively online may, in appropriate circumstances, satisfy certain request-method requirements through an email address.

California residents may, where permitted by law, designate an authorized agent to submit certain privacy requests on their behalf.

Capstone Metals may require the authorized agent to provide proof of authorization and may require the consumer to verify their identity directly with Capstone Metals.

Capstone Metals will process verified privacy requests within the time periods required by applicable law.

If we are unable to fulfill a request, we will explain the reason, subject to applicable legal limitations.

We may retain information necessary to document the request and our response and to comply with applicable legal obligations.

Capstone Metals retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing transactions.

• Providing products and services.

• Maintaining customer and transaction records.

• Preventing and investigating fraud.

• Resolving disputes.

• Enforcing agreements.

• Complying with legal and regulatory obligations.

• Maintaining financial, tax, and accounting records.

• Protecting the Company and its customers.

Because precious-metals transactions may involve financial, tax, accounting, fraud-prevention, legal, or regulatory recordkeeping requirements, certain information may need to be retained for longer periods.

Capstone Metals uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

Security measures may include access controls, authentication procedures, encryption where appropriate, system monitoring, vendor controls, and other safeguards.

No method of transmitting information over the Internet or storing information electronically is completely secure.

Accordingly, Capstone Metals cannot guarantee absolute security.

Our Website may contain links to third-party websites and services.

These may include payment processors, shipping providers, financial institutions, social-media platforms, advertising platforms, or other services.

Capstone Metals does not control the privacy practices of third-party websites.

You should review the privacy policies of those websites before providing personal information.

Our Website and Services are not intended for children under 18 years of age.

Capstone Metals does not knowingly collect personal information from children under 18 through its Website.

If we learn that we have collected personal information from a child under 18 without appropriate authorization, we will take reasonable steps to delete the information.

If you believe a child has provided personal information to us, please contact:

• info@capstonemetals.com

Residents of states other than California may have additional privacy rights under applicable state privacy laws.

Depending on applicable law, these rights may include:

Access.

Deletion.

Correction.

Data portability.

Opting out of targeted advertising.

Opting out of certain sales of personal information.

Other rights provided by applicable law.

Capstone Metals will provide applicable rights and disclosures as required by law.

Capstone Metals is based in the United States and primarily provides services to customers in the United States.

If you access our Website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.

If Capstone Metals is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

Where required by law, we will provide appropriate notice.

Capstone Metals may update this Privacy Policy periodically.

When we make changes, we will update the Effective Date at the beginning of this policy.

If we make material changes to how we collect, use, disclose, or retain personal information, we may provide additional notice where required by law.

Because California’s privacy rules can change, Capstone Metals will periodically review this Privacy Policy and update it as appropriate.

Questions, comments, privacy requests, or concerns regarding this Privacy Policy may be directed to:

Capstone Metals — Website: https://capstonemetals.com — Email: info@capstonemetals.com

When you fill out a form on this website, request the Wealth Protection Guide, ask for a quote, or leave your name and phone number in any other way, you are asking Capstone Metals to help you. So that we can actually help, you agree that we may contact you by telephone call, text message, or email at the number and address you gave us — including to clarify what you asked for, to confirm we understood your goals, to send the material you requested, and to answer questions about it.

This consent is not a condition of any purchase. We do not sell, rent, or trade your information to anyone. You may withdraw consent and stop communications at any time by replying STOP to a text, asking us on a call, or emailing info@capstonemetals.com. If you ask us to stop, we may still send transactional messages required to complete a transaction you have already begun.

Requesting information is not an application, an account opening, an offer, or a purchase, and nothing you submit obligates you to buy anything. We may keep a record of your request and our communications so that any person on our team can pick up where the last conversation left off.

No one controls the price of gold or silver — not us, not any dealer, not any mint, and not any government. Metals prices move every business day and can move sharply. Capstone Metals makes no promise, guarantee, projection, or assurance about the future price, value, resale value, yield, income, or return of any coin, bar, account, or strategy, and we cannot be held responsible for a change in the market price of any asset before, during, or after your transaction. We are not God, and we will never speak to you as if we can see the future.

Precious metals are speculative. They produce no interest, no dividend, and no income. Their value can fall as well as rise, and it is possible to sell for less than you paid, including after fees and premiums. Past performance — of a metal, a coin, a mint, a chart, or of our own past clients — never guarantees future results.

Every physical metal transaction, everywhere, involves a premium over the spot price, and dealer buy and sell prices include a spread. This is how the physical market works for every dealer, mint, and distributor. Our premiums, spreads, shipping, and any account, custodian, or depository fees are disclosed to you in writing before you commit to anything. If a number is not clear to you, ask us and we will walk through it line by line.

We teach how the process actually works — how custodians, depositories, transfers, spreads, premiums, and titling function — because we believe transparency serves you better than pressure. Education is not advice. Every decision remains yours, and you should discuss your situation with your own tax professional, attorney, and any advisor you trust before you act.

Capstone Metals maintains a network of independent professionals — attorneys, CPAs, insurance licensees, entity formation specialists, trading platform affiliates, and others. We introduce them because we believe they do good work, and we are careful about who we introduce. Those professionals are independent of TB Alternative Assets LLC; they set their own terms, carry their own licenses and insurance, and are responsible for their own work and advice. Our referral is not a warranty of their performance, and it never replaces your own due diligence. You remain responsible for reviewing, questioning, and choosing anyone you engage.

Capstone Metals is a trade name of TB Alternative Assets LLC and is a precious metals dealer. We are not a bank, trust company, custodian, depository, broker-dealer, or clearing firm. Advisory, insurance, entity, and consulting services are provided by appropriately licensed individuals and independent firms, and are separate from metals sales. To the fullest extent permitted by law, our liability in connection with any transaction is limited to the amount you paid us for the item or service at issue, and we are not liable for market losses, lost profits, or indirect or consequential damages.